1. Scope
This policy covers payments for event planning and related services provided by Out And Bout, Pune, India, including payments made through an online payment provider once live payments are available. Contact info@outandbout.com for payment or refund queries.
2. Before you pay
Check the quotation, invoice and written event agreement before making a payment. Your agreement should specify payment milestones, booking payments, cancellation charges and any supplier commitments. This website does not impose a separate fixed cancellation percentage or automatically label every booking payment non-refundable.
3. Requesting a cancellation or refund
Send a written request to info@outandbout.com with your name, event date, invoice or booking reference, transaction reference and reason for the request. Do not send card details, banking passwords, OTPs or UPI PINs. A request is not automatically an approval.
4. Eligibility and deductions
Refund eligibility is assessed against your written event agreement, services already performed, authorised supplier commitments and applicable law. Any proposed deduction should be explained with reference to the agreed terms. Mandatory consumer rights remain unaffected.
5. Duplicate, failed or incorrect payments
If you believe you were charged twice, paid an incorrect amount or see a debit without confirmation, send the transaction reference to us and check with your payment provider or bank. We will review the records before confirming the appropriate correction. Do not repeat a payment solely because a confirmation is delayed.
6. Postponement or changes to an event
A change of date or scope is subject to availability and written agreement. Supplier charges and work already undertaken may affect any credit or eligible refund. A postponement does not automatically mean a full refund or a guaranteed transfer to a new date.
7. Approved refunds and timing
An approved refund will ordinarily be returned through the original payment route where the provider supports it. We will communicate the approved amount and expected processing timeline in writing. Bank or payment-provider settlement time may be additional; a transaction reference can be provided after processing. No unconfirmed provider-specific deadline is promised on this page.
8. If we cannot deliver an agreed service
If Out And Bout cannot provide an agreed service, we will discuss an appropriate alternative or eligible refund under the written agreement and applicable law. This does not remove rights available to you under mandatory law.
9. Demo payment notice
The Pay online page currently provides a demo checkout only. It does not debit money, create a payment transaction or issue a payment receipt. A live payment link will be added separately.
10. Contact and escalation
For a refund status update or unresolved payment question, email info@outandbout.com with your booking and transaction references. You may also use the support or dispute channels provided by your payment provider where applicable.